Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you and Teach P2P Pty Limited ("iSpirits", "we", "our", or "us") governing your use of the iSpirits Cloud platform at ispirits.cloud and all related services (the "Service").

By creating an account, you confirm that you:

• Have read and agree to these Terms and our Privacy Policy
• Are at least 18 years of age (registration includes an age confirmation)
• Have the legal capacity to enter into a binding agreement

If you do not agree to these Terms, do not use the Service.

2. Description of Service

iSpirits Cloud is a personal AI companion platform that helps you preserve your life story through:

• AI-powered conversations with personalised companion personas
• Guided journaling with voice and text input
• A life timeline for recording events, milestones, and achievements
• Habit tracking with streaks, momentum, and AI-assisted goal setting
• An iSpirit that grows as you interact with it
• Health profile (optional) for health-aware AI support
• Wisdom and reflection tools

AI features are powered by third-party AI providers (currently Anthropic Claude and Cohere via Amazon Web Services, OpenAI, and Microsoft Azure OpenAI). See our Privacy Policy for details on how your data is processed.

2.1 Third-Party Services and Integrations

You can connect third-party services to your account (for example GitHub, Notion, or Google Calendar, and Google Sign-In). Your use of those services is governed by their own terms and privacy policies. We access only the data you explicitly authorise, use it only to provide the feature you connected it for, and you can disconnect an integration at any time from your settings. We are not responsible for third-party services, their availability, or changes they make. Payments are handled by Stripe on Stripe's own pages under Stripe's terms.

2.2 Beta and Experimental Features

We sometimes ship features labelled beta, preview, or experimental. These are provided as-is for evaluation, may change or be withdrawn without notice, and may be less reliable than the rest of the Service. Consumer guarantees under the Australian Consumer Law still apply to them.

3. Your Account

3.1 Registration

• You must provide accurate and complete information when creating an account
• You must provide a valid email address for account recovery and security notifications
• You are responsible for maintaining the confidentiality of your password
• One account per person; creating multiple accounts is prohibited

3.2 Account Security

• You are responsible for all activity that occurs under your account
• Notify us immediately at [email protected] if you believe your account has been compromised
• We are not liable for losses resulting from unauthorised use of your account that you could have prevented by maintaining adequate security

3.3 Account Termination by You

• You may delete your account at any time from your account settings
• Upon deletion, we will remove your personal data in accordance with our Privacy Policy (within 30 days, backups within 90 days)
• Deletion is permanent and cannot be reversed

4. Acceptable Use

4.1 You May

• Use the Service for personal, non-commercial purposes
• Record your thoughts, experiences, and reflections
• Interact with AI companions in good faith
• Share appropriate content (text, voice, images) through the Service
• Export your data at any time

4.2 You May Not

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use automated tools (bots, scrapers) to access the Service without permission
• Interfere with or disrupt the Service or its infrastructure
• Upload malware, viruses, or harmful code
• Impersonate another person or create fake accounts
• Use the Service to harass, abuse, threaten, or harm others
• Share content that is illegal, defamatory, or infringes on others' rights
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell access to the Service or use it to build a competing product
• Use the Service or its AI output to develop or train artificial-intelligence or machine-learning models that compete with the Service or with our AI providers' models (this restriction is also required of us by our AI providers)

5. Your Content

5.1 Ownership

You retain full ownership of all content you create through the Service, including journal entries, chat messages, timeline events, and uploaded media ("Your Content"). We do not claim any ownership rights over Your Content.

5.2 Licence to Us

By using the Service, you grant us a limited, non-exclusive, worldwide licence to use, store, and process Your Content solely for the purpose of:

• Providing and maintaining the Service
• Generating AI responses based on your interactions
• Displaying Your Content back to you within the Service
• Creating backups for data protection

This licence ends when you delete Your Content or your account. We do not use Your Content for advertising, marketing, or training our own AI models.

5.3 AI-Generated Content

AI-generated content (including iSpirit responses, journal insights, and habit suggestions) is provided for personal reflection purposes only. We do not guarantee the accuracy of any AI output. As between you and us, AI output generated for you within the Service belongs to you, subject to these Terms.

Because of the nature of AI, output may not be unique: other users may receive similar or identical output from the Service. Your ownership under this section covers the output generated for you; it does not extend to other users' output, however similar.

5.4 Shared and Community Content

Some surfaces are visible to other people by design: the community forum, shared goal rooms and shared journals (visible to the members you or the room owner invite), and the read-only family view (visible to relatives you share a link with). By posting to these surfaces you make that content visible to those people. AI (iSpirit) posts in the forum only appear when a member explicitly summons one, and are always labelled as AI-authored. We may remove content from shared surfaces that breaches Section 4 (Acceptable Use); repeated breaches may lead to suspension under Section 12.

5.5 Copyright and Content Complaints

We respect intellectual property rights. If you believe content on a shared surface (for example a forum post) infringes your copyright or other rights, email [email protected] with the location of the content, a description of the rights you hold, and your contact details. We will review promptly, remove or disable content where warranted, and may terminate the accounts of repeat infringers.

6. Intellectual Property

6.1 Our Rights

The Service — including its design, code, AI prompts, features, and branding — is owned by Teach P2P Pty Limited and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service.

6.2 Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide licence to use that feedback without obligation to you. Do not submit feedback that you consider confidential.

6.3 Digital Legacy

iSpirits Cloud is designed to help you build a lasting record of your life. We recognise the unique nature of this data:

• Your data persists as long as your account is active — we will not delete or summarise your content without your consent
• Data export: You may export your complete data (journals, timeline, conversations, and profile) at any time in a portable format
• Estate access: If you wish to designate a beneficiary who can access your account after your death, you may do so through your account settings (when available). We may require legal documentation (e.g., death certificate, grant of probate) before granting estate access
• Service discontinuation: If we ever discontinue the Service, we will provide at least 90 days’ notice and enable you to export all your data before shutdown

7. Fees and Payment

7.1 Plans and Pricing

The Service offers a free tier and the following paid plans. All prices are in Australian dollars (AUD) and are shown on our pricing page, which forms part of these Terms:

• Plus — $12/month or $108/year
• Entrepreneur — $75/month or $720/year
• Lifetime Supporter — $299 one-time payment (Plus features for the life of the Service)

Payments are processed by Stripe. Your card details are collected and stored by Stripe, never on our servers.

7.2 Renewal and Cancellation

• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel anytime, self-serve, via your profile ("Manage subscription") — no phone calls, no retention flows.
• When you cancel, you keep your paid features until the end of the period you have already paid for, then your account moves to the Free tier. Your iSpirit, journals, and memories all stay.

7.3 CEC Credits

• Cloud Execution Center (CEC) task credits are allocated quarterly per your plan and unused credits roll over one full quarter (capped at one quarter's allocation).
• Credits have no cash value, are not refundable, and expire per the rollover rule above or when your account closes.

7.4 Refunds

• Nothing in these Terms limits your rights under the Australian Consumer Law, including consumer guarantees. If the Service has a major failure you are entitled to the remedies the ACL provides.
• For change-of-mind: contact [email protected] within 14 days of a first subscription payment and we will refund it in full. Renewal payments and the Lifetime Supporter purchase are otherwise non-refundable except as the ACL requires.

7.5 Price Changes

We may change prices with at least 30 days' notice by email. Price changes apply from your next billing period; if you do not agree, cancel before the new price takes effect. Lifetime Supporter is a one-time purchase and is never re-charged.

8. Service Availability

• We aim to maintain high availability but do not guarantee uninterrupted access
• We may perform scheduled maintenance with reasonable advance notice
• We may modify, update, or discontinue features at any time, with notice for material changes
• We are not liable for any loss resulting from temporary unavailability of the Service

9. Disclaimers

9.1 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 AI Disclaimer

AI-generated content is not professional advice. The Service is not a substitute for:

• Medical or mental health treatment from a qualified professional
• Legal advice from a licensed solicitor or barrister
• Financial advice from a qualified financial adviser

If you are experiencing a mental health crisis, please contact Lifeline Australia at 13 11 14 or Beyond Blue at 1300 22 4636.

9.3 No Guarantee of Data Preservation

While we take reasonable measures to protect your data (including backups and encryption), we do not guarantee that your data will be preserved indefinitely. You are encouraged to regularly export your data using the export feature in your account settings.

10. Limitation of Liability

To the maximum extent permitted by law (including the Australian Consumer Law):

• Our total liability to you for any claim arising from your use of the Service shall not exceed the total amount you have paid to us in the 12 months preceding the claim (or AUD $100 if you are on the free tier)
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of profits, or emotional distress
• Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or guarantees under the Australian Consumer Law that cannot be excluded

11. Indemnification

You agree to indemnify and hold harmless Teach P2P Pty Limited and its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload or share through the Service
• Your misuse of the Service

This indemnity does not apply to the extent a claim results from our breach of these Terms, our negligence, or liability that cannot be excluded under the Australian Consumer Law.

12. Suspension and Termination by Us

• We may suspend your account immediately if we reasonably believe you have violated these Terms or are engaging in fraudulent or illegal activity
• We may terminate accounts that have been inactive for more than 24 months, with 30 days' prior notice by email
• If we discontinue the Service entirely, we will provide at least 90 days' notice and enable you to export your data before shutdown
• Sections 5 (Your Content ownership), 6 (IP), 9 (Disclaimers), 10 (Liability), 11 (Indemnification), and 13 (Governing Law) survive termination

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

13.2 Dispute Resolution Process

Before commencing any legal proceedings, both parties agree to attempt to resolve disputes through the following escalation process:

1. Direct communication (14 days): Contact us at [email protected]. We aim to resolve complaints within 14 business days.
2. Mediation (30 days): If direct communication does not resolve the dispute, either party may refer the matter to mediation administered by the Australian Disputes Centre (ADC) in Sydney, NSW. Costs of mediation will be shared equally.
3. Court proceedings: If mediation is unsuccessful, either party may commence proceedings in the courts of New South Wales.

13.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) or any applicable state or territory consumer protection legislation that cannot lawfully be excluded or limited.

14. Changes to These Terms

• We may update these Terms from time to time
• For material changes, we will provide at least 30 days' notice via email and a notice within the Service
• Your continued use of the Service after the effective date constitutes acceptance
• If you disagree with a change, you may delete your account before the change takes effect

15. General Provisions

15.1 Severability

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Teach P2P Pty Limited regarding the Service, and supersede all prior agreements and understandings.

15.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.